Before founding Evercred, Dr. Houston spent over a decade as an Emergency Physician. She worked in high-acuity and high-volume Level 1 trauma centers as well as single coverage rural hospitals across multiple states. Having worked in so many different systems, she saw how broken the administrative process inhibits the delivery of efficient, accessible, high-quality patient care.

She especially noticed that the patient access to care problem is tightly tethered to the physician and clinical healthcare practitioner workforce mobility problem of credentialing. Physicians crushed by inefficient credentialing and onboarding processes are often locked out of opportunities or waste months just to get hired—and paid. Hospital systems, health insurance companies, and other clinical employers also face staffing shortages and revenue losses of up to $15,000 per practitioner per day because of this manual, outdated credentialing bottleneck.

Then came a professional breaking point. Her identity was stolen by a hospital. Her medical credentials were used without her knowledge to bill for services she didn’t provide in a hospital where she no longer worked. It signaled how inefficient credentialing processes lead to the risk of medical fraud, waste, and abuse of our precious Healthcare dollars. It wasn’t just one individual professional violation. It was a wake-up call to the pervasive need for a solution. 

She also saw that the current software solutions designed to make credentialing easier were built only to serve large hospital systems, leaving independent or smaller to medium-sized practices and telemedicine practices without a viable solution. The solutions that did exist were outdated, and did not make doctor’s lives easier. Agentic tools and AI brought an opportunity to automate credentialing and identity management in order to improve workforce mobility for everyone. So together, along with over 600 physician capital partners who supported the vision, she set out to build something better for everyone.

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